Your username is the email address you used when you bought the course — not a separate username.

You can reset your password yourself at any time using the forgotten password link. The email arrives within a few minutes; if you do not see it, please check your spam folder.

If the reset link still does not work, email us and we will sort it out another way. You will not be left locked out.

Everything you have bought sits under My Learning. Sign in first, then open that page and click the course title to see the modules.

If your course is not listed there, the most common reason is that it was bought with a different email address. Purchases are tied to the address used at checkout. Check any other addresses you might have used, and email us if you are still stuck — tell us which address you bought with and we will find it.

It is also worth clearing your browser cache, or opening the site in a private window or a different browser.

Email us and we will change it for you. You will then sign in with the new address and your existing password.

This is the most common issue we see, and it is almost always the same cause: sections need to be marked complete before the quiz appears.

1. After reading or watching the material in a section, click Mark as Complete at the bottom of the page.
2. When every section in a module is done, click Mark as Complete on the module page too — just below the learning objectives.
3. Once everything shows a green checkmark, the final quiz unlocks automatically.

If you would rather not go back through them one by one, just ask us and we will mark them complete for you.

First try the simple things, which fix most cases: refresh the page, clear your browser cache, or open the course in a private window or a different browser.

If it still will not play, email us with the course name, the section you are on, and a screenshot of any error message. That tells us straight away whether it is your connection or something our side.

Yes. You can download the videos, the audio versions and the PDF transcripts, so you can keep your own copies and use them offline.

Lifetime access, with no deadline to finish. Everything we sell is a one-time purchase — there is no subscription, no annual membership and no automatic renewal, so you will never be charged again for something you have already bought.

The courses are self-paced, and your access continues after you have taken the quiz and downloaded your certificate.

1. Work through each section and click Mark as Complete.
2. Do the same on each module page, below the learning objectives.
3. When everything shows a green checkmark, the final quiz unlocks.
4. Pass the quiz with 80% or more. You can retake it as many times as you need.
5. Complete the short post-test survey.

Your certificate is then available to download. You will find it under My Learning — a small certificate icon appears just to the left of the COMPLETE button. Everything you finish stays there, so you can download it again whenever you need.

Email us with the correction and we will reissue it. Please tell us the course name and exactly how your name should appear.

Courses taken before our move to the current platform were certified through Amedco, and those records are still available. You can look yours up at amedcoedu.com using the email address you enrolled with.

If you cannot find it there, email us and we will help you track it down.

Yes. The number of credits is shown on each individual course page. Our approvals are:

• Psychologists — through the American Psychological Association. This program is co-sponsored by Medical Academy, LLC, and Psychotherapy Academy. Medical Academy, LLC, is approved by the American Psychological Association to sponsor continuing education for psychologists. Medical Academy, LLC, maintains responsibility for this program and its content.
• Social workers — Psychotherapy Academy, #1851, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. ACE provider approval period: 4/7/2024 – 4/7/2027.
• Physicians — through the joint providership of Medical Academy, LLC, and Psychotherapy Academy. Medical Academy, LLC, is accredited by the ACCME to provide continuing medical education for physicians.

Your own regulatory board always has the final say on whether a particular course counts toward your renewal.

Yes. Physicians can claim CME for our courses, accredited through the ACCME by joint providership with Medical Academy, LLC. The credit available is shown on each course page.

Often yes, but your board makes the final decision. Many counselor, marriage and family therapy, and addiction boards accept APA CE credits, and acceptance varies from state to state — so the only reliable answer is your own licensing board.

If you are a National Certified Counselor renewing with NBCC, note that NBCC does not require the provider to be NBCC-approved, so long as the course meets its continuing education guidelines.

New York runs its own approval system. Providers must be approved directly by the New York State Education Department, and New York does not accept the ASWB ACE approval that covers our social work credits. Since 2021 the same requirement applies to psychologists. We are not currently approved in New York, so our courses will not count toward your renewal there.

You are still very welcome to take a course for the learning itself, and if you hold a licence in another state as well, it may count there. Physicians are not affected — the ACCME route is national.

It depends on your profession and your country. The credits issued under the ACCME are the ones some countries outside the US recognise; the ACCME publishes the list of countries that accept ACCME-accredited CME.

The APA and ASWB approvals are United States and Canadian systems and are not recognised internationally as such. Your own credentialing body is the authority here, so it is worth asking them directly before you buy.

No — you keep the certificate as your record and submit it yourself. The certificate shows the course, the credit type and the number of hours, which is what boards ask for.

Requirements vary by board and by state or province, so if you are unsure what format yours wants, check with them before you submit.

Three kinds of training, all one-time purchases with lifetime access:

• Focused Courses — individual courses on DBT, ACT and trauma.
• Training Pathways — in-depth programmes bundling several full courses with clinical cases and a worksheets library, taking you from foundations through to applying the model.
• Therapy Pro Toolbox — our collection of practical clinical resources.

Current prices and the CE credits for each are shown on the individual pages.

We do not offer installment plans — our courses and pathways are a single payment at checkout.

One option that works for many people is to complete the payment on our website and then ask your bank or card provider to split the charge into installments. Most cards offer this, and you get access to the training straight away.

If the price is the difficulty, please just tell us which training you are looking at and we will see what we can do.

Yes, in some situations — including if you have bought from us before, or if you are buying for a group. Email us at support@psychotherapyacademy.org, tell us which training you are interested in, and we will let you know what we can do.

Yes. We offer group pricing for five people or more, and you can pay for the places separately or all together.

Email us with the course you are interested in and how many people you are training, and we will come back to you with the details. If you are arranging training for an organisation, our Staff Training page may also be useful.

No — the clinical cases are part of the courses and pathways they belong to, and are not sold separately.

A 30-day money-back guarantee. If within 30 days of your purchase you find the training is not what you needed, email us and we will refund you. You do not have to justify it to us.

If you would rather stay with us, we can move what you have paid towards a different course, pathway or the Therapy Pro Toolbox instead — just tell us which one interests you.

Refunds go back to the card you paid with and take 5 to 10 business days to appear.

Email us and we will send it. If you need particular details on it — an employer name, an address, a purchase order number — tell us and we will include them.

Email us straight away with the date and amount, and we will check. If there is a duplicate payment we refund it in full — you do not need to do anything else.